Contact + FAQ
What is this?
This is Georgia Underground's new Frequently Asked Questions Page.
If you do not find your answer below, you can live chat with GUS (found in the bottom right corner of your page) -or-
You can email GUS at firstname.lastname@example.org -or-
You can call GUS at 800-245-8339
How do I get pricing for products?
If you are interested in a product online that does not currently have pricing online, you can live chat with GUS or call 800-245-8339 and someone can let you know pricing or get you a formal quote if you want.
What does LTL Shipping mean?
Why is my shipping total $0.00?
No shipping is free at Georgia Underground. The ‘$0.00’ is letting you know that at the point of sale you have not paid anything for shipping. You either chose LTL Freight shipping at checkout or Customer Pick Up. Your order will not ship out unless you pay for shipping.
Customer Pick Up?
Can I ship international?
We do not currently have any connection with overseas carriers, so we cannot fully ship international. If you would like to pay for shipping to a port and schedule your own international shipper from the port, we can help you out with that. A Wire Transfer will likely be needed for international shipping. To start your international order, you can live chat with GUS, call 800-245-8339 , or email email@example.com
Can I ship Next Day Air or 2nd Day Air?
Official UPS Announcement?
We are noticing increased lead times when shipping packages UPS Ground. UPS and Fedex suspended their service delivery guarantee indefinitely as of 3/20/20 due to the pandemic. If a customer is hurting for an item and needs it as soon as possible, the best route to take is to have it delivered via 2nd Day or Next Day Air. If it’s sent UPS Ground and it doesn’t make it in the time quoted, we will not be able to get a refund or refund the customer’s shipping charges. This goes especially for our customers in California. Approximate lead time for a package leaving our Georgia facility to reach a customer in California is 3 weeks if not sent by air. Here is a link to the official announcement from UPS.
Why is Signature Required on my order? Can I take it off?
If you would like a Net30 account with Georgia Underground, and have it accessible to use for future online orders, download Our Credit Application Here , fill it out, and email it to Accounting@georgiaunderground.com
What is the tax exempt process?
If you would like a tax exempt account with Georgia Underground, and have it connected to your online orders, email your tax documentation to Accounting@georgiaunderground.com
Sales Terms and Conditions?
You can find our Sales Terms and Conditions HERE.