Shipping & Returns
SHIPPING
All orders are subject to Freight Charges. All orders are FOB Shipping Point except as agreed in writing. We do our best to get you the best Freight Rate available and ship from the closest location to the customer. Freight charges will be prepaid and added to invoices for open accounts. Separate freight charges may apply if your order contains items shipping from multiple locations. Any time you need to know the freight charge for any order, please email us at shipping@georgiaunderground.com.
SHIPPING CLAIMS
Claims for short shipment or damaged goods must be noted on the carrier’s delivery receipt. Do Not Throw Out The Shipping Carton—inspector must see the carton. Claims for inaccurate order filling or concealed damage must be made in writing within 10 days of material receipt. The customer is responsible for inspection of received goods on the day of delivery.
SPECIAL ORDERS
Items that are non-stocked, custom ordered and/or fabricated just for you are non-cancelable and non-returnable for any reason. Items ordered in unusually large quantities are also non-cancellable and non-returnable.
RETURNED GOODS
Returns or exchanges are relative to product condition and warranty. Approval for returning any item must have a Return Merchandise Authorization number (RMA Number) prior to return. Returns must be in new and unused condition in original packaging. Discontinued, shop and weather worn, and unboxed items are excluded and will not be eligible for credit. Returns must be shipped prepaid. Returns are subject to a restocking fee of 25% depending upon the item and reason for return. Credits for returning goods will be issued less applicable handling and restocking charges. No return after 30 days. Items returned to manufacturer will be credited to the customer’s account after Georgia Underground receives credit from that manufacturer less any applicable handling and restocking charges. Important—Items shipped to Georgia Underground without RMA number will not be considered for credit.